Terms of Service

Effective Date: March 26, 2026  |  Last Updated: March 26, 2026

1. Acceptance of Terms

Welcome to Imos Pizza. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," or "you") and Imos Pizza ("Company," "we," "us," or "our"), the operator of the website located at pizzaimoss.click (the "Site"). By accessing, browsing, or using our Site or any of our services, products, or features, you acknowledge that you have read, understood, and agree to be bound by these Terms, including any future modifications.

Your continued use of the Site following the posting of any changes to these Terms constitutes your acceptance of those changes. These Terms apply to all visitors, users, customers, and others who access or use our Site and services.

If you are using our services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case the terms "you" and "your" shall refer to such entity. If you do not have such authority, or if you do not agree with these Terms, you must not accept these Terms and may not use our services.

You must be at least 18 years of age, or the age of majority in your jurisdiction, to use our services. By using our Site, you represent and warrant that you meet this age requirement. If you are under the applicable age of majority, you may only use our services with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms.

2. Description of Services

Imos Pizza operates as a food service business providing pizza and related food products to customers within the United States. Our services include, but are not limited to, the following:

• Online Ordering: Customers may browse our menu and place orders for food products through our website at pizzaimoss.click.
• Delivery Services: We offer food delivery services to eligible addresses within our designated service areas, subject to availability and operational hours.
• Carryout/Pickup Services: Customers may place orders online and pick up their orders at our designated location(s).
• Dine-In Services: Where available, customers may enjoy our food products at our physical location(s).
• Catering Services: We may offer catering services for events and gatherings, subject to availability and advance notice requirements.
• Promotional Offers: From time to time, we may offer special promotions, discounts, loyalty rewards, or other incentives to our customers, subject to specific terms and conditions associated with each offer.
• Customer Account Services: We may offer the ability to create a user account to manage orders, track delivery status, and store preferences.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Our menu items, pricing, and availability are subject to change without prior notice. We make every effort to display accurate information on our Site, but we do not warrant that product descriptions, pricing, or other content on the Site are accurate, complete, reliable, current, or error-free.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of our Site and services, you agree to:

• Provide accurate, current, and complete information when placing orders or creating an account.
• Maintain the security and confidentiality of your account credentials.
• Promptly notify us of any unauthorized use of your account or any other breach of security.
• Use our services only for lawful purposes and in accordance with these Terms.
• Comply with all applicable local, state, and federal laws and regulations in connection with your use of our services.
• Be present to receive delivery orders at the designated delivery address within the agreed-upon time window.
• Be responsible for all charges, fees, and taxes associated with orders placed through your account.

3.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Using our Site or services for any unlawful purpose or in violation of any local, state, national, or international law or regulation.
• Attempting to gain unauthorized access to any portion of our Site, other accounts, computer systems, or networks connected to our Site.
• Using any automated means, including robots, spiders, scrapers, or similar data gathering or extraction tools to access our Site or collect data.
• Transmitting any unsolicited or unauthorized advertising, promotional materials, spam, chain letters, or any other form of solicitation.
• Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with a person or entity.
• Interfering with or disrupting the integrity or performance of the Site or the data contained therein.
• Attempting to decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
• Uploading or transmitting viruses, malware, or any other malicious code that will or may be used in any way that will affect the functionality or operation of the Site.
• Collecting or harvesting any personally identifiable information from the Site without authorization.
• Using our services to engage in any fraudulent activity, including but not limited to, placing false orders, providing false payment information, or requesting unwarranted refunds.
• Posting, transmitting, or otherwise making available any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
• Attempting to manipulate our pricing, promotions, or loyalty programs in a manner not authorized by us.
• Using our intellectual property, trademarks, or branding without our express written consent.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates these provisions, including without limitation, reporting such violations to law enforcement authorities.

4. Intellectual Property Rights

The Site and its original content, features, and functionality are and will remain the exclusive property of Imos Pizza and its licensors. Our Site is protected by copyright, trademark, trade dress, and other intellectual property laws of the United States and international conventions.

All trademarks, service marks, trade names, logos, and other identifying marks associated with Imos Pizza displayed on our Site are the proprietary property of Imos Pizza or used with permission. Nothing on our Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, service mark, or logo displayed on the Site without our prior written permission.

You may access, download, or print content from our Site solely for your personal, non-commercial use. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site, use of the Site, or access to the Site without our express prior written permission. You may not modify or adapt our content, create derivative works based on our content, or incorporate our content into any other work without our express written consent.

Any feedback, comments, suggestions, or recommendations you provide regarding our services ("Feedback") shall become the sole and exclusive property of Imos Pizza. You hereby irrevocably assign to us all of your right, title, and interest in and to all Feedback, and we shall be entitled to use and disclose such Feedback in any manner and for any purpose whatsoever without restriction or compensation to you.

5. Payment Terms

5.1 Pricing

All prices listed on our Site are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes unless specifically stated. Sales tax will be calculated and added to your order total at checkout in accordance with applicable federal, state, and local tax laws.

5.2 Payment Methods

We accept various forms of payment as indicated on our Site at the time of purchase, which may include major credit cards, debit cards, and other electronic payment methods. By providing payment information, you represent and warrant that you have the legal right to use such payment method and that the information you provide is accurate and complete.

5.3 Order Confirmation

Upon successful placement of an order, you will receive an order confirmation. This confirmation does not constitute acceptance of your order. We reserve the right to accept or decline your order for any reason, including but not limited to, product availability, suspected fraud, or errors in pricing or product information.

5.4 Delivery Fees and Minimum Orders

Delivery orders may be subject to delivery fees and minimum order requirements, which will be displayed at the time of order placement. Delivery fees are non-refundable except in cases where we are unable to fulfill your delivery order.

5.5 Refund and Cancellation Policy

Once an order has been confirmed and preparation has begun, cancellation may not be possible. If you believe there is an error with your order upon receipt, please contact us immediately at [email protected]. Refunds or replacements will be handled on a case-by-case basis at our sole discretion. We are committed to customer satisfaction and will work with you to resolve any legitimate issues with your order.

5.6 Promotional Codes and Discounts

Promotional codes, discount offers, and special deals are subject to specific terms and conditions associated with each promotion. Promotional codes are non-transferable, have no cash value, and may not be combined with other offers unless explicitly stated. We reserve the right to cancel or modify promotions at any time without prior notice.

6. Allergen and Food Safety Information

We make every effort to provide accurate information about ingredients and potential allergens in our food products. However, our kitchen handles a variety of ingredients that may include common allergens such as gluten, dairy, eggs, soy, tree nuts, peanuts, shellfish, and others. We cannot guarantee that any of our products are completely free from allergens or cross-contamination.

Customers with food allergies or dietary restrictions are strongly encouraged to contact us directly at [email protected] before placing an order to discuss their specific needs. By using our services, you acknowledge and assume the risk associated with potential allergen exposure. Imos Pizza shall not be held liable for any adverse reactions resulting from consumption of our food products by individuals with food allergies or dietary sensitivities.

7. Disclaimers

7.1 "As-Is" Basis

OUR SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

7.2 Accuracy of Information

We do not warrant or represent that the information available on or through our Site is accurate, complete, current, or reliable. The Site may contain technical inaccuracies or typographical errors. We reserve the right to make changes, corrections, and improvements to the Site at any time without notice.

7.3 Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by Imos Pizza. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to read the terms of service and privacy policy of any third-party website you visit. We do not endorse or make any representations about third-party websites or services.

7.4 Service Availability

We do not guarantee that our delivery or other services will be available at all times. Availability may be affected by factors including but not limited to weather conditions, high demand, equipment failures, or other circumstances beyond our control. We make no guarantee regarding delivery times, and estimated delivery times are approximations only.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL IMOS PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• Your use or inability to use our Site or services;
• Any unauthorized access to or use of our servers or any personal information stored therein;
• Any interruption or cessation of transmission to or from our Site;
• Any bugs, viruses, or other harmful code that may be transmitted through our Site by any third party;
• Any errors or omissions in any content posted, transmitted, or otherwise made available through our Site;
• Any content that is defamatory, offensive, or illegal conduct of any third party;
• Any food safety incidents, allergic reactions, or health issues arising from consumption of our products.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITY FOR CERTAIN TYPES OF DAMAGE. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

9. Indemnification

You agree to defend, indemnify, and hold harmless Imos Pizza and its officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of or access to our Site or services;
• Your violation of any applicable law, rule, or regulation;
• Your violation of the rights of any third party, including without limitation any intellectual property rights, publicity, confidentiality, property, or privacy rights;
• Any claims arising from content you submit, post, or transmit through our Site;
• Any misrepresentation made by you in connection with your use of our services;
• Your negligence or willful misconduct.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such claim without our prior written consent. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

10. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which our primary business operations are conducted, without giving effect to any choice or conflict of law provisions.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of our services shall be brought exclusively in the federal or state courts of competent jurisdiction in the United States. You hereby irrevocably consent to the personal jurisdiction and venue in such courts and waive any objection to the laying of venue of any such proceeding.

These Terms are subject to applicable federal consumer protection laws, including the Federal Trade Commission Act (15 U.S.C. § 45 et seq.), which prohibits unfair or deceptive acts or practices in or affecting commerce. For California residents, certain rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), may apply in addition to these Terms.

Nothing in these Terms shall limit any rights you may have under mandatory provisions of applicable consumer protection laws in your jurisdiction that cannot be waived by contract.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to attempt to resolve any dispute informally by contacting us at [email protected]. We will attempt to resolve any dispute informally within thirty (30) days of receiving your notice. If we are unable to resolve the dispute informally within that period, either party may proceed with formal dispute resolution as described below.

11.2 Binding Arbitration

EXCEPT AS OTHERWISE PROVIDED HEREIN, ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE BREACH, TERMINATION, OR INVALIDITY THEREOF SHALL BE SETTLED BY BINDING ARBITRATION IN ACCORDANCE WITH THE RULES OF THE AMERICAN ARBITRATION ASSOCIATION (AAA) COMMERCIAL ARBITRATION RULES, AS AMENDED FROM TIME TO TIME. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

11.3 Class Action Waiver

YOU AND IMOS PIZZA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and we agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

11.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency equitable relief before a court of competent jurisdiction in order to maintain the status quo pending arbitration, or seek relief in small claims court for disputes within that court's jurisdiction. Either party may also seek injunctive or other equitable relief from a court of competent jurisdiction to protect intellectual property rights without first engaging in arbitration or the informal dispute resolution process.

11.5 Opt-Out Right

You have the right to opt out of the arbitration agreement by sending written notice of your decision to opt out to [email protected] within thirty (30) days of your first use of our services. If you opt out, neither party can require the other to participate in an arbitration proceeding.

12. Term and Termination

12.1 Duration

These Terms of Service shall remain in full force and effect while you use our Site or services. We reserve the right to terminate or suspend your access to our Site and services, in our sole discretion, at any time and without notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, third parties, or for any other reason.

12.2 Termination by You

You may terminate your relationship with us at any time by discontinuing your use of our Site and services. If you have created an account, you may request the deletion of your account by contacting us at [email protected].

12.3 Effect of Termination

Upon termination of your account or access to our services:

• All rights and licenses granted to you under these Terms will immediately cease.
• You must immediately cease all use of our Site and services.
• Any outstanding obligations, including payment obligations for orders placed prior to termination, shall remain due and payable.
• Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to, intellectual property provisions, disclaimers, indemnification, limitation of liability, and dispute resolution.

12.4 Account Suspension

We reserve the right to suspend your account and access to our services at any time, with or without cause, including for suspected fraudulent activity, violation of these Terms, or for maintenance purposes. During any period of suspension, you will not be able to access your account or use our services.

13. Changes to Terms

We reserve the right to modify, update, or replace these Terms of Service at any time at our sole discretion. We will provide notice of material changes by updating the "Last Updated" date at the top of this page and, where appropriate, by sending you a notification via email or by posting a prominent notice on our Site.

Your continued use of our Site or services after any such changes take effect constitutes your acceptance of the new Terms of Service. If you do not agree to the revised terms, you must immediately discontinue your use of our Site and services. We encourage you to review these Terms periodically to stay informed of any updates.

We may make changes to these Terms at any time, but we will not apply changes retroactively in a manner that would materially and adversely affect your rights with respect to transactions completed prior to the change taking effect.

14. Privacy Policy

Your privacy is important to us. Our use of information collected from you in connection with your use of our Site and services is described in our Privacy Policy, which is incorporated into these Terms of Service by reference. By using our services, you also consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

For California residents, please be aware that the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), may provide you with additional rights regarding your personal information. Please refer to our Privacy Policy for more information about these rights.

15. Electronic Communications

By using our Site and services, you consent to receiving electronic communications from us, including but not limited to, order confirmations, promotional materials, and notices regarding changes to our terms and policies. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

You may opt out of receiving promotional communications from us by following the unsubscribe instructions in any promotional email we send or by contacting us at [email protected]. Please note that even if you opt out of promotional communications, we may still send you transactional or administrative communications related to your orders or account.

16. Force Majeure

Imos Pizza shall not be liable for any failure or delay in the performance of our obligations under these Terms to the extent that such failure or delay is caused by or results from events beyond our reasonable control, including but not limited to, acts of God, natural disasters, pandemic, epidemic, government actions, war, terrorism, civil unrest, labor disputes, supply chain disruptions, utility failures, or other unforeseen circumstances. In the event of a force majeure event, we will make reasonable efforts to notify you and to resume our services as soon as reasonably practicable.

17. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be unlawful, void, or for any reason unenforceable, then such provision shall be deemed severable from these Terms of Service and shall not affect the validity and enforceability of any remaining provisions.

The parties agree that the court or arbitrator should endeavor to give effect to the parties' intentions as reflected in the provision to the maximum extent possible, and the other provisions of these Terms shall remain in full force and effect. The invalidity of any provision in one jurisdiction shall not affect the validity of that provision in any other jurisdiction.

18. Waiver

Our failure to enforce any right or provision of these Terms of Service shall not be considered a waiver of such right or provision. The waiver of any right or provision shall be effective only if in writing and signed by a duly authorized representative of Imos Pizza. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements posted by us on the Site, constitute the entire agreement between you and Imos Pizza with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Site and services.

No oral or written information or advice given by us or our authorized representatives shall create a warranty or otherwise expand the scope of these Terms. Any representations, warranties, or additional obligations not expressly stated in these Terms are not binding on us.

20. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. We may assign or transfer these Terms, at our sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

21. Headings

The section titles and headings in these Terms of Service are for convenience only and have no legal or contractual effect. They shall not be used to interpret or construe any provision of these Terms.

22. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, or if you wish to report a violation of these Terms, please contact us using the information provided below:

We will make every reasonable effort to respond to your inquiry within a reasonable time. For urgent matters related to food safety, please contact us immediately by email at [email protected].